Cosmetics Supplies:

We regret we cannot offer a refund on cosmetic items (Cellex-C and glōMineral) once the product has been opened and used. Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. However, if there is any defect in the product on receipt, then it may be returned to us for a refund at that time.

Returning an item:

• Please send us an email (assistance@beautyglo.com) indicating the reason why you would like to return an item.
• We will send you a Return Authorization Number and the return shipping address.
• Please pack merchandise securely and send it via USPS or UPS with delivery confirmation number.
• Allow 10 days for processing your return once we receive it.

Exchanging an item:

You will not be charged for the shipment of your replacement item.

• Please send us an email (assistance@beautyglo.com) indicating the reason why you would like to exchange an item.
• We will send you a Return Authorization Number and the return shipping address.
• Please pack merchandise securely and send it via USPS or UPS with delivery confirmation number.
• If the requested exchange item is not available, please indicate your credit preference.
• Supply any comments necessary for processing your exchange.
• Allow 10 days for processing your exchange once we receive it.
  

Cancelling or Changing Order:

You may change or cancel your order as long as it has not been shipped. If you would like to make a change, please email us at assistance@beautyglo.com.